Friend activity not updating real time.

Hello,


I am friends with a bunch of people on Activity so we can track each other and hold each other accountable and cheer them on when they achieve milestones etc. Everyone's activity updates real time and it reflects on my screen except one friend who's activity updates only when a notification is generated (for example, if they complete a workout or earn an award or close their rings), otherwise the activity will not update, so for the longest time throughout the day all the stats will be at 0 (Calories, Exercises minutes, Stand, Steps, Miles etc) until they complete a workout and suddenly the numbers are high. To add to that, they can see my activity just fine.


I do a lot of challenges with this person so it is important that I can track their progress in order to motivate them.


We both have iPhone 11 Pros and Apple watch series 3s. And we both updated to iOS 14 and WatchOS 7. I have unfriended and re-added them multiple times, I also tried unfriending, restarting my devices and sending the friend request again. But every day I face the same issue with the same friend. Please suggest how I can fix this problem!

Apple Watch Series 3, watchOS 7

Posted on Nov 6, 2020 8:39 AM

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2 replies

Nov 10, 2020 4:18 PM in response to yushups

Hello yushups,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with activity sharing with your Apple Watch. To help with this, please make sure your Apple Watch and iPhone are fully up to date, and then contact Apple directly if you need any further assistance.



Update your Apple Watch

Update the iOS software on your iPhone, iPad, or iPod touch

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Cheers!

Nov 16, 2020 10:35 AM in response to jdo_apple

Hello jdo_apple,


All my devices were up to date and I called Apple on Nov 6. They asked me to sign out of iCloud and sign back in to my Apple Account. I did that and that seemed to have solved the problem temporarily. But yesterday (Nov 15) it started happening again. It is also happening on the other side now. My friend told me this morning that they could only see my 3 hour old stats. But even that was better than my end, as for me all their stats were zero.

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Friend activity not updating real time.

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