Can I recover my ipad pro in recovery mode if my computer is an HP, and not a Mac?

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leland21 Author

Level 1

8 points

Can I recover my ipad pro in recovery mode if my computer is an HP, and not a Mac?

I want to know if I can use my HP computer to recover my IPad Pro in recovery mode since it's not an Apple device.

Posted on Nov 6, 2020 9:13 AM

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Answer 1

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Demo

Level 10

166,525 points

Nov 6, 2020 10:27 AM in response to leland21

You cannot remove activation lock by restoring to factory settings. You need to use the credentials that were used to set up the device in order to remove the activation lock. I don’t know who you talked to at Apple, but they should have known that unless they misunderstood what you were asking.

Maybe I am misunderstanding what you are saying, so here are the instructions that explain how to put your device into recovery mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

leland21 Author

Level 1

8 points

Nov 6, 2020 10:45 AM in response to Demo

Apple already removed activation lock, now I just need to put it in recovery mode to get back in it, I forgot the passcode and hadn't set up facial recognition and I took it to best buy and they unlocked it using find my iPad. I thought I knew the apple ID I had set up but it kept telling me it was wrong so I called Apple and sent them my proof of purchase and they removed activation lock and told me to restore it in recovery mode .

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Answer 3

Demo

Level 10

166,525 points

Nov 6, 2020 11:16 AM in response to leland21

I see. That wasn’t clear to me from reading your post. My apologies.

Are you having any success with recovery mode?

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Answer 4

Nov 6, 2020 9:22 AM in response to leland21

Yes, but you’ll need to install iTunes for windows -> Restore your iOS or iPadOS device in iTunes on PC - Apple Support

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Answer 5

leland21 Author

Level 1

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Nov 6, 2020 10:18 AM in response to Michael Black

Thank you for your reply

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Answer 6

leland21 Author

Level 1

8 points

Nov 6, 2020 10:22 AM in response to leland21

I'm trying to put it in recovery mode. How can I do this? I had to get with Apple to get it out of activation lock, and they told me to put it into recovery mode to restore it to factory settings.

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Answer 7

leland21 Author

Level 1

8 points

Nov 6, 2020 12:03 PM in response to Demo

Yes, I finally recovered my IPad after 2 weeks of working with Apple, Thank you.

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Can I recover my ipad pro in recovery mode if my computer is an HP, and not a Mac?

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