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Beithboy1 Author

Level 1

4 points

Iphone damaged in box

Hi all,

I just got delivery of my new IPhone 12 Pro graphite on Wednesday. I opened it up (always a great experience), and found there to be the smallest of chips on the top stainless steel camera surround. The packaging wasn’t damaged so I can only assume it came out the factory like this. It’s really small and hardly noticeable but it’s just a bit annoying as it’s brand new and I always like to take care of my Apple devices.

Do you think Apple would entertain a replacement? Anyone got any suggestions?

MacBook Pro 13″, macOS 10.12

Posted on Nov 6, 2020 9:51 AM

Top-ranking reply

Michael Black

Level 10

80,430 points

Posted on Nov 6, 2020 10:08 AM

When buying from Apple, you have a 14 day window for unconditional return fir a full refund. You can then buy the device again and get a new (if they have it in stock, they can just swap it).

Returns & Refunds - Shopping Help - Apple

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Iphone damaged in box

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