FACE ID DOESNT WORK WITH CERTAIN APPS

Question

Level 1

8 points

FACE ID DOESNT WORK WITH CERTAIN APPS

FaceId is not working with Charles Schwab mobile app. I am currently using IOS14.1 on an Iphone XS. Anyone have a method to fix this?

iPhone XS, iOS 14

Posted on Nov 6, 2020 12:54 PM

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Answer 1

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ChrisJ4203

Level 10

230,311 points

Nov 6, 2020 1:06 PM in response to SWH1067J

If the app says that it is setup for FaceID, but the slider keeps turning off, I suggest you read out to the developer of the Schwab app to see if they have problems working with iOS 14.x. Also, have you tried updating to iOS 14.2?

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Answer 2

ChrisJ4203

Level 10

230,311 points

Nov 6, 2020 12:59 PM in response to SWH1067J

What happens when you try to use it? If you go into Settings>Face ID & Passcode, and check the list of "Other Apps" under Use Face ID for: does it show Charles Schwab? If so, try tuning it off and back on again.

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Answer 3

SWH1067J Author

Level 1

8 points

Nov 6, 2020 1:03 PM in response to ChrisJ4203

turned it on and off several times. deleted app and then reloaded from app store.

settings are all correct, yet once i reauthenticate and app states that i can now use faceid, it then turns off face id slider, and i have to use passcode.

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Answer 4

SWH1067J Author

Level 1

8 points

Nov 8, 2020 9:12 AM in response to ChrisJ4203

called Schwab last night, and they acknowledged that they had received several calls on the same issue. they stated they are working on repairs, and plan to update via mobile app updates. there was no eta on the repairs.

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Answer 5

Nov 27, 2020 7:19 AM in response to SWH1067J

IOS 14.2 - Schwab app will not connect. Updated username and password, still no success. Keep getting server error. The same thing happens on other apps, but my old phone that is just on WiFi works just fine.

Face ID will no longer works either for the Schwab app.

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Answer 6

SWH1067J Author

Level 1

8 points

Nov 27, 2020 8:19 AM in response to Ark-appleuser

I contacted Schwab in early November in regards to face id no longer working on their mobile app. After a few minutes, they did admit that they had been contacted about this issue from several customers. I was told that the technical group was working on it, and when ready, would appear in a Schwab mobile app update. I noticed a mobile app update yesterday from Schwab, however I don't believe that this fix was included, as I still can not get face id to work with the app. I would suggest a call into Schwab to complain. The more calls they receive, I would assume the faster they will fix. Hope this helps.

FYI, when you call the Schwab help line, you will need to ask to be connected to the technical team(the help line is for brokerage info).

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