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Question: IPhone 12 missing group messages

I am unable to see group message replies regardless of carrier. Just this new Iphone 12 and so far, NOT IMPRESSED. It is crucial that am I able to see texts, responses etc from my groups.

What is the fix? Yes I have done all the previous steps to try to correct the issue as posted on this forum.

Still no fix. Come Apple - fix this.


iPhone 12, iOS 14

Posted on Nov 6, 2020 3:33 PM

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Nov 6, 2020 4:04 PM in response to Lmonteleon In response to Lmonteleon

Lmonteleon wrote:

I am unable to see group message replies regardless of carrier. Just this new Iphone 12 and so far, NOT IMPRESSED. It is crucial that am I able to see texts, responses etc from my groups.
What is the fix? Yes I have done all the previous steps to try to correct the issue as posted on this forum.
Still no fix. Come Apple - fix this.

Group MMS is a phone carrier feature, contact yours.

Nov 6, 2020 4:04 PM

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Nov 15, 2020 5:46 AM in response to Lmonteleon In response to Lmonteleon

Same issue for me. Just upgraded to a new iPhone 12 Pro Max on Sprint/TMobile. Group text/MMS messages are randomly not loading or coming through upwards of 12 hours later. Again it’s random though, not all messages in the group text thread affected.

Nov 15, 2020 5:46 AM

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Nov 16, 2020 10:49 AM in response to Lmonteleon In response to Lmonteleon

My wife's phone had this problem for 2 weeks. I spent hours on the phone with upper lever support agents. Here is what fixed it! They had to transfer me to an ATT support agent who reprovisioned my wife's phone and then it still didn't work perfectly until a day later. It was the most bizarre frustrating thing, but it's fixed now. Good luck all!

Nov 16, 2020 10:49 AM

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Nov 18, 2020 9:12 AM in response to FSUNole21 In response to FSUNole21

FSUNole21 wrote:

You say it’s a carrier issue but we’re all on different carries and having the same issue?

Then all of you need to contact your cellphone provider, MMS has always been a carrier feature not an Apple or iphone feature.

Nov 18, 2020 9:12 AM

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Nov 18, 2020 9:16 AM in response to FSUNole21 In response to FSUNole21

FSUNole21 wrote:

So everyone who has an iPhone 12 is having this same issue with different carriers and you don’t see a common denominator? Ok

IF you feel it that way, then schedule and appointment with the genius bar and take it in to the nearest Apple store.


Nov 18, 2020 9:16 AM

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Nov 18, 2020 9:23 AM in response to FSUNole21 In response to FSUNole21

FSUNole21 wrote:

If it were that easy I would. We don’t have an apple store within 150 miles of where I live. But thanks for the condescension. It’s helping!

I told you to contact your phone carrier to resolve the issue since MMS is a carrier feature and you don't want to do it and blame it on the phone.


Tell you to schedule and appointment wit the genius bar and it too far.


then just leave your phone as is then, since you're not willing to do any troubleshooting.


I'm done best of luck.

Nov 18, 2020 9:23 AM

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Nov 18, 2020 9:51 AM in response to razmee209 In response to razmee209

Wow- @razmee209

are you employed by Apple? If so, your customer service skills are severely lacking- and you require additional training-

if not - you are rude and not polite in your response to people that are frustrated by an issue that seems to be only with the new IPhone . 12, maybe you should rethink tone regarding your input.

Nov 18, 2020 9:51 AM

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Nov 18, 2020 9:59 AM in response to Lmonteleon In response to Lmonteleon

Lmonteleon wrote:

Wow- @razmee209
are you employed by Apple? If so, your customer service skills are severely lacking- and you require additional training-
if not - you are rude and not polite in your response to people that are frustrated by an issue that seems to be only with the new IPhone . 12, maybe you should rethink tone regarding your input.


Nobody in these user to user technical forums works for Apple nor is Apple here we are all user who volunteer their time to help others.


I gave the user the same response I gave you and that was to contact the phone carrier since MMS is a phone carrrier feature and not Apples.



Nov 18, 2020 9:59 AM

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User profile for user: Lmonteleon

Question: IPhone 12 missing group messages