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I want to know how to go about requesting a refund. I subscribe to CBS all access in the hopes of watching the latest season to a show and found out they don't have it even though they advertise as if they do. I cancel my subscription min after finding out but I pay with my apple ID I have already email Custumer service for the app and not sure if I should also write to apple about it

iPhone 6, iOS 12

Posted on Nov 6, 2020 5:13 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2020 8:00 AM

Hey Aideliz85,


If we understand correctly, you want to request a refund for a subscription. There are a couple things you can try that may be able to help. We would recommend you read these articles and use them to help troubleshoot the issue.


Request a refund for apps or content that you bought from Apple


See or cancel your subscriptions


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

1 reply
Question marked as Top-ranking reply

Nov 11, 2020 8:00 AM in response to Aideliz85

Hey Aideliz85,


If we understand correctly, you want to request a refund for a subscription. There are a couple things you can try that may be able to help. We would recommend you read these articles and use them to help troubleshoot the issue.


Request a refund for apps or content that you bought from Apple


See or cancel your subscriptions


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

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