Touch ID not working
I just put a new digitizer screen on my iPad 5, the Touch ID does not work now. I used the original home button. When I try to add a fingerprint, nothing happens. Is there a solution for this issue?
iPad, iPadOS 14
User profile for user:
Chris_D13
User level:
Community Specialist
Greetings TexasBill22,
Thanks for visiting the Apple Support Communities! It seems Touch ID isn't working on your iPad after repairing the device.
Since it sounds like a hardware issue, seek service from Apple or an Apple Authorized Service Provider to check for available options:
- Get your iPhone, iPad, or iPod touch ready for service - Apple Support
- Apple's approach to reopening stores
- Find a Store - Apple
Kind regards.