Meghanring Author

Level 1

4 points

Locked account

My new iPhone says my account is locked and won’t let me log into Apple ID

iPhone 11, iOS 14

Posted on Nov 8, 2020 12:28 PM

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Top-ranking reply

Level 7

24,050 points

Posted on Nov 8, 2020 12:31 PM

Have you bought it new or used?

Is it saying your account is locked or the phone is activation locked?

If it is activation locked, it is locked to a previous users Apple ID. You will need their help to unlock it, see...

https://support.apple.com/en-gb/HT201441

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Top-ranking reply

Level 7

24,050 points

Nov 8, 2020 12:31 PM in response to Meghanring

Have you bought it new or used?

Is it saying your account is locked or the phone is activation locked?

If it is activation locked, it is locked to a previous users Apple ID. You will need their help to unlock it, see...

https://support.apple.com/en-gb/HT201441

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