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Level 1

4 points

Locked account

My new iPhone says my account is locked and won’t let me log into Apple ID

iPhone 11, iOS 14

Posted on Nov 8, 2020 12:28 PM

Best reply

Level 7

23,867 points

Posted on Nov 8, 2020 12:31 PM

Have you bought it new or used?

Is it saying your account is locked or the phone is activation locked?

If it is activation locked, it is locked to a previous users Apple ID. You will need their help to unlock it, see...

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