Charged for Apple Music after selecting Apple One

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Charged for Apple Music after selecting Apple One

I signed up for the Apple One Premier service bundle when it debuted and today I was sent a receipt for my Apple Music Family subscription. I realize that I'm still in the trial period for Apple One, but I didn't think my Apple Music subscription was still in play. Was I supposed to cancel that subscription when I signed up for Apple One? My iCloud storage was upgraded to the A1 level and I wasn't charged any extra. I am able to use Apple News+ without being billed for that service. My wife is able to access all of Apple Arcade under the A1 plan. So why am I still being billed for Apple Music?

Posted on Nov 8, 2020 6:14 PM

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Answer 1

Top-ranking reply

nelsonamanda

Level 1

13 points

Nov 11, 2020 7:24 AM in response to Phillip Breske

I had this same issue. I had an active Apple Music Subscription. When I signed up for Apple One, I assumed that everything was included in the bundle, and I would essentially get a month "free" with Apple Music. However, I was charged today for my Apple Music. I contacted Apple Support and they advised "You will automatically receive a prorated refund of the paid individual subscriptions when your Apple One subscription free trial is over and it becomes paid". If you cancel Apple Music now, you will lose access until the trial period for Apple One is over.

Hope that helps!

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Answer 2

sofi0518

Level 1

5 points

Dec 10, 2020 7:33 AM in response to Phillip Breske

I was told the same thing, yet I was charged the full Apple One charge. Also, instead of replacing my current 2TB storage plan, they increased it to 4TB and charged me for the 2TB plan as well. I am going to give it a few days but I am frustrated with this.

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Charged for Apple Music after selecting Apple One

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