Gap between screen and bezel on iPhone 12 Pro

Recently I bought an Iphone 12 Pro but somehow i have some problem with the cecular and the gap between screen and bezel

first of , my cecular easily be lost when i just walking on the street only , i bring to apple store they said there is no problem with my cecular

And the gap between screen and bezel easily have dirt inside , so i have read some topic saying that there is dirt mean the gel have problem so i'm not sure it affect the phone water resistant or not , I also used to have this problem with my iphone 8 death when got in water even though never open the phone


[Re-Titled by Moderator]


iPhone 12 Pro, iOS 14

Posted on Nov 8, 2020 11:39 PM

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5 replies

Dec 30, 2020 9:40 PM in response to tekib

I have spoken with Apple support for hours and will get a replacement phone. But I have noticed that my husbands iPhone has the exact same issue and gap and we also have the exact same model, that we both purchased at the same place. I can see the inside of the mute switch, as well as two gold components. Which I am guessing are the flex cables for the display.

Dec 14, 2020 8:13 AM in response to SravanKrA

Oh, it is surprising to know that apple makes different quality products for sale via different vendors. And speaking of which I bought my iPhone 12 pro max from my nearest Apple store and I recently found a gap between bezel and screen on one side of my phone. I took my phone to the store and they gave me a replacement. And surprisingly the one also have gaps but now on two sides of the phone. I don’t know how to deduce this but 2 out of 2 phones which I spent a fortune to buy were defective. Now I have to call support to fix this situation and seeing this response leaves me with no hope at all and where nobody from apple is even ready to accept this issue at the first place when the new iPhone 12 series is reportedly marketed as IP68 when you have a gap between screen n bezel for water or moisture from bare hands to get inside the phone and do its magic.


Here is the public video of the same issue that many people have already faced.

https://youtu.be/VjEIQUfTP64

If apple employees are not aware of this I would suggest watching this prior to commenting on customers coming to you for support.


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Gap between screen and bezel on iPhone 12 Pro

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