Previous 1 2 3 Next 41 Replies Latest reply: Jun 10, 2013 9:41 AM by vadim118 Go to original post
  • mel0 Level 1 Level 1 (0 points)
    I am having this same problem in iTunes 10! I cannot sync my iPod. I've changed the usb port, restored the iPod, "Repaired" iTunes in Control Panel.... Has anyone heard anything new?
  • cjmal2000 Level 1 Level 1 (0 points)
    I had the same error message, running under Windows Vista, with my iPod nano and after an update to iTunes 10.1.1.

    There was nothing I could do to get iTunes to sync, and it instead just removed all the content from the iPod.

    My resolution was the same as the others above - allowing windows to Scan and Fix the iPod when attached as a USB drive.

    It found 8 or so corrupt files (iTunes library data files).

    It would appear that once the FAT file system gets messed up on the device (in my case the iPod) and iTunes is unable to modify some of its data files, it reports this as a "duplicate file name".
  • wish there was something else Level 1 Level 1 (0 points)
    I restored my at least 6 times, changed cables, changed usb ports. Mine is an i pod classic 9th generation. Now finally I can get some music on it sometimes. I wish like a few of my friends that I never let i tunes update. I didn't have this problem until i updated to i tunes 10.1.

    Message was edited by: wish there was something else
  • wish there was something else Level 1 Level 1 (0 points)
    I did this 4 times. I ended up with 50 GB of hardrive space that was un-assessable. I still needed to restore my i pod 5 more times. I restored it at least 6 times. After a week of wasting endless amounts of time on this I finally have close to my whole music library on my i pod. I still can't get the last thousand or so songs on it. This is really making me reconsider ever buying another i pod again. Unfortunately there aren't many options out there with high storage capacity. My friends with zunes seem a lot more satisfied with their players. I would also very disappointed at not being able to find a solution on a support site.
  • OilersMan Level 1 Level 1 (0 points)
    Does Amdodge's way delete all songs from the iPod? I need a way to fix the error without losing my music because I do not have a backup.
  • jerrodsdad Level 1 Level 1 (0 points)
    I had the same problem. This is how I resolved it. I have a Dell computer and Windows XP OS
    1. I used a genuine Apple cable. I had tried one from Belkin and one I got from AT&T, but I could not get my IPod to sync properly.
    2. Close ITunes.
    3. Keep your IPod plugged in. Right Click on "My Computer".
    4. Locate the image of your IPod and right click on same.
    5. Go to properties.
    6. Go to Tools
    7. Click on "Check Now" on Error- Checking
    8. There are a couple of boxes just below that you will need to check. It should start scanning.
    9. Mine started scanning and then I received a message telling me the scan cannot be completed until I reboot my computer.
    10. Keep your I Pod plugged in and reboot your computer.
    11. Once the reboot comes up, the scanning of your I Pod will start. This will take a while depending on the size of your I Pod (I have an 8 GB, it took about an hour)and the number of errors on your I Pod's hard drive.
    12. Once the scanning is done, disconnect your I POD
    13. Open I-Tunes.
    14. Hook up your I Pod. When your I Pod appears in ITunes, click on the I Pod icon and select Restore.
    15. Go through the restore program and you should have your IPod working properly again.
    16. Good luck.

    Message was edited by: jerrodsdad.
  • jerrodsdad Level 1 Level 1 (0 points)
    Your music should be restored since it sits in a file out on your hard drive. When you go through the restore process, it should upload all the music you had originally. You can then resync to get any new music added.
  • shadowstep Level 1 Level 1 (0 points)
    i'm having the same problem but i got the newest itunes with a 160gb ipod classic and i'm also getting error code -50 -69 and 13010. and all the solution's iv'e tried have all failed.
  • cschoen Level 1 Level 1 (0 points)
    This looks like a good/possible fix, but I've just noticed that when I plug in my iPod Touch, it's given the label/property of a digital camera! Is there anyway to change that? In my opinion, that could be causing part of the problem.

    Thanks, cschoen
  • Apan Apansson Level 1 Level 1 (0 points)

    I have the exact same problem! I have tried everything there is. Could the problem be caused by the latest iTunes update?

  • wildman66 Level 1 Level 1 (0 points)

    I had the same error report - duplicate file names, and the same issue - it would only sync a portion of my music after that. No playlists came over. After reading through the various fixes, some of which looked to be quite laborious, I decided to try the restore method. I assumed that this is like formatting a hard drive, which would hopefully erase any corrupted items. I did not have any music on the iPod that was not on my computer under iTunes (and backed up on an external hard drive), so I had nothing to lose. Restore worked - took about an hour to copy over 3000 songs back to the iPod. Note - I have the latest version of iTunes and iPod software.

  • edfromconcord Level 1 Level 1 (0 points)

    "Because I don't have Windows 7 I had to go to My Computer, then right click on the ipod. Go to properties then tools then click "Check Now" on Error-checking. Checked both boxes and it scaned and fixed the problem. Thanks !!!!"

     

    After two frustrating days I finally read this post and it solved my problem. Thanks!

  • vimalprabhakar Level 1 Level 1 (0 points)

    That was a great solution! I got the error cleared! Thanks a ton!

  • dahedgehog Level 1 Level 1 (0 points)

    jerrodsdad wrote:

     

    I had the same problem. This is how I resolved it. I have a Dell computer and Windows XP OS
    1. I used a genuine Apple cable. I had tried one from Belkin and one I got from AT&T, but I could not get my IPod to sync properly.
    2. Close ITunes.
    3. Keep your IPod plugged in. Right Click on "My Computer".
    4. Locate the image of your IPod and right click on same.
    5. Go to properties.
    6. Go to Tools
    7. Click on "Check Now" on Error- Checking
    8. There are a couple of boxes just below that you will need to check. It should start scanning.
    9. Mine started scanning and then I received a message telling me the scan cannot be completed until I reboot my computer.
    10. Keep your I Pod plugged in and reboot your computer.
    11. Once the reboot comes up, the scanning of your I Pod will start. This will take a while depending on the size of your I Pod (I have an 8 GB, it took about an hour)and the number of errors on your I Pod's hard drive.
    12. Once the scanning is done, disconnect your I POD
    13. Open I-Tunes.
    14. Hook up your I Pod. When your I Pod appears in ITunes, click on the I Pod icon and select Restore.
    15. Go through the restore program and you should have your IPod working properly again.
    16. Good luck.

    Message was edited by: jerrodsdad.

     

    I was having the exact same problems and operating on the same system as described above by the very helpful jerrodsdad.

     

    Unfortunately, I can only make it to step 8.  Once I click the two boxes and then hit the "Scan" button, nothing happens.  The dialogue box simply disappears, and no scan takes place.  I have tried this several times, clicking both options, clicking none of the options, and clicking each of the options individually.

     

    The problem seemed to be that, when connected, my iPod was still "working."  That is, the iPod display showed the "Connected: Eject before disconnecting" screen, and then the "Updating" screen with the cirucular arrows.  My guess is/was that since my iPod was still trying to do stuff (rather than sitting there in "charging mode") that my computer was unable to do the error-checking scan.

     

    In order to stop my iPod from trying to "work" I disabled it through the Properties => Tools options.  Unfortunately, now my iPod doesn't even show up in the My Computer screen, nor is it found when I open up iTunes.  Now I seem really out of luck!

     

    Any ideas on how to fix would be welcome!

  • dahedgehog Level 1 Level 1 (0 points)

    Was able to figure out how to get my iPod to start showing up again.  But still unable to run the error-checking scan.