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How to turn off Headphone Safety on iPhone

Hi, does anybody know how to turn the headphone safety setting off on the new iso update???


cheers.


[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Nov 10, 2020 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2020 9:54 AM

Some of us have been handed a nasty surprise from Apple after recently updating to IOS 14.2. Prior to iOS 14.2 our phones had a feature called headphone safety which notified us that the volume of our headphones was too high and lowered it back down autonomously. This feature was mandated for EU states but it was optional for everywhere else, essentially if you lived outside of Europe, you were able to turn this feature off.

Once you update your phone to iOS 14.2 there is no longer an option to disable this headphone safety feature, whether you live in the EU or outside of Europe (I live in Canada). Okay, so what’s the big deal? Well, first thing, ethically speaking, medical concerns such as hearing loss, which this feature is trying to prevent, are essentially a personal choice, which should not have any interference with a Tech company.

More importantly, the feature has been designed terribly. It cannot differentiate between Bluetooth headsets, Bluetooth speakers, and Bluetooth receivers for your car radio. We typically listen to music quite loud on Bluetooth speakers, since they are typically further away from us, however since the phone cannot differentiate between a Bluetooth speaker and Bluetooth headphones, it assumes your listening to headphones too loud and lowers the volume for you to 50%. If you higher the volume manually it will continue to lower it every 20-30 minutes. This experience becomes dangerous when driving as it forces you to either pull over or reach for your phone and fiddle with the buttons while driving, which can have dangerous consequences.

We have tried reaching out to apple, and we were met with disappointing results. The recommended help was to submit your feedback to apples feedback page: https://www.apple.com/feedback/ Upon accessing the feedback page, there isn’t even an option to report any feedback for iOS 14.2 bugs/ features.

Shockingly, posts submitted to the apple community boards/forums kept being deleted, and I was personally threatened to have my apple ID deleted and ISP blocked if I continued to raise awareness in regards to this issue. This is truly a first for Apple, in 13 years that I’ve been a customer, I never thought I would get threatened this way. So one must assume there is no help coming, no consideration, no willingness to engage in discourse by Apple in regards to this with the impacted users.

Apples mythological existence was largely propelled by the introduction of the iPod, a device that made it easy for us to enjoy music, how we wanted, where we wanted. Today, amongst so many limitations due to the global pandemic, all we really ask is to please, let us enjoy our music uninterrupted, un-convoluted, we need this right now, for some of us, music is the only thing we have left to keep us afloat.

Please allow those who are not within the EU the ability to turn this feature off; we are all conscientious adults able to manage our hearing.

This is not a smear campaign against Apple, we just want to be heard, much like we just want to hear our music.


[Edited by Moderator]

1,120 replies

Jan 3, 2021 9:48 PM in response to Dogcow-Moof

And that is your interpretation of those posters. I don’t know of a single Samsung user who is experiencing this issue in the same region Apple is implementing this. Unless you own a Samsung phone or personally know a friend who does that, you can’t make a convincing argument here. And mind you I have read posts in those links you shared earlier time and time again and that is certainly not what they are saying over there.

Jan 4, 2021 12:37 AM in response to Dogcow-Moof

I am skeptical of the relevance of that Samsung-thread. It is from summer 2020 and has three people complaining that their phone volume drops to zero, that is, going completely silent. That sounds like a bug or malfunction, and the Samsung-rep on the thread seems to regard it as such, too.


If this was a widespread and intentional feature in the Android/Samsung-sphere, I think it would have gotten a lot more attention by now. I have searched for this in several languages and found no indication for this. Incidentally, there were also a few complaints of the volume going all the way up automatically - a bug I have experienced on my own Samsung Android, but which stopped after a reboot.


My Samsung-phone is an EU-model from 2020, and it implements an EU-volume limit the same way I have seen in all my EU-phones over the past decade, including the iPhone before 14.2: if while pressing the volume-up-button the volume slider reaches a certain threshold, the volume will stop increasing and a warning pops up. Once the user acknowledges the warning, the volume can be increased a bit further. Repeating this (going back below the threshold and up again) will not retrigger the warning over the next 20 hours of listening.


There are plenty of complaints about this type of implementation, too, and in many phones it cannot be turned off, but it is a lot less troublesome than the iPhone Headphone Notifications. I think it is important to keep such differences in mind when searching for these issues on the web, to avoid conflating different policies and implementations. That is not to say that something equivalent the Headphone Notifications will not appear on Android, but I think as of today this has not happened yet.(?)

Jan 4, 2021 12:16 PM in response to Apple-slimwaiver

This is what I received from a senior advisor from Apple:


Your support Advisor has a follow-up message for you.

Headphone notifications are mandatory and cannot be turned off on new

devices shipping with iOS 14.2 in Canada, the European Union, Israel,

South Africa, Turkey, Ukraine, the United Arab Emirates, the United

Kingdom, and the United States.


For previously purchased devices

in mandated countries or regions, customers can turn this feature on or

off. However, if a customer erases and re-installs their device after

iOS 14.2 ships, the Headphone Notifications feature will be on by

default and can't be turned off.


Bottom line: We're forced to live under a audio nanny.

Jan 4, 2021 4:09 PM in response to astodolski

If a senior support advisor believes that is how the feature set should have been implemented -- that an existing device should not have been affected, then there is yet another defect I can report. I did not buy a new device and so it sounds like I should be able to opt out but cannot.


In terms of a new device I can vote with my feet when the time comes and if nothing has changed - I am increasingly less enamoured by the imusic ecosystem after so many years of it just working , so I am sure I will get over it and will have either converted my original library to another format or moved to a different streaming service by the time I need a new phone. It started going downhill when the airport express was taken off the market if I am honest, and those devices die if we don't nurse them back to health now and then. My music library is my main lock in to the iPhone ecosystem and my sons 'droid phone is definitely very cool.


Comedy thought for everyone on the potential health benefits for those rebellious teenagers : the number of notifications you get has just gamified listening. "Hey look how many I got today -- how many did you get ?" "Dude .. I got more than you .. try harder tomorrow ...". Except I'm sure they don't say Dude any more.


Jan 5, 2021 1:28 AM in response to astodolski

This proves to me that this “feature” is not imposed in these countries because it’s a law or regulation but actually the lack of regulation. Because I know very well that Turkey is not part of EU and we have not enacted any regulation or law with regards to headphone volumes.


Apple followed a similar route with EKG reading in Apple watches in Turkey and Israel until they received regulatory approvals. Now that feature is also available here.

Jan 5, 2021 8:03 AM in response to bondo86

Using Airpods , if i turn off the Reduce loud sounds button i get turned down every 20 mins . If I set it to 100 its 90 mins . 90 then its 3 hours ....85 and i cant here my airpods outside ....Now then , I have some wired KZ pro headphones (£20 on amazon ) . I can set it to 90 and it is as loud as the airpods with no restriction ( better sound to as they are hi-res )they dont turn down as it states 40 hours listening time ..... I can only conclude that the phone may be sending 90 db to your headphones/speakers but they are not converting that to what you hear , making a mokery out of what Apple thinks is safe for you .....

Jan 5, 2021 2:13 PM in response to bondo86

Dear Apple support team,


I understand Apple's concerns with our hearing, but this obligatory safety setting is too simplistic. I am a motorcycle rider that enjoys listening to music while riding. Because the wind passing by my helmet produces high-frequency noise that is known to damage my inner ear, I always ride with special earplugs that have filters for this type of noise. However, these filters also reduce the volume over the complete frequency range. Therefore, to hear my music, I must increase the volume of my iPhone too a level that is clearly above the normal safety limits (which I also experienced myself one time when I forgot my earplugs ...). In sum, I'm very well able to take care of my own hearing's health, and I would like to ask you to make this hearing safety setting optional.

Jan 7, 2021 7:28 PM in response to astodolski

can anyone confirm that it’s the line out level it’s checking against versus using the microphone? I am thinking of getting a couple cheap 3.5mm to Bluetooth receivers and using those and letting my speakers use the audio aux in. I suspect the issue is it thinks it knows what the db is based on the volume level

Jan 8, 2021 11:09 AM in response to Sameermujeeb

That’s the whole point of this thread. Any iPhone activated with 14.2 or later already on it in the US and other locations do not allow you to disable headphone notifications and automatic volume reduction per local regulation. The problem is many Bluetooth speakers are identified by iOS as a headphone and Apple acts like to treat us like children and turn down the volume for us. It appears that the volume detection isn’t by microphone but by line level out which means devices where you need higher levels to send sound get registered as high headphone levels and gets turned down.




Jan 8, 2021 1:30 PM in response to deggie

Health->Hearing->Show More Data Towards the bottom you can see by bluetooth device how much they have contributed to the data set and you can even filter the data by device. So allowing me to toggle a blue tooth device as a “speaker”. Would work. It’s obvious it’s keeping track of the individual devices so I would suggest allowing you to go to Bluetooth devices and setting flag that marks that device as a Bluetooth speaker would allow the health app to filter that device from counting towards your hear budget.

How to turn off Headphone Safety on iPhone

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