Music on iOS displaying wrong album artwork with iPhone 12 Pro

I am running an iphone 12 pro max on 14.3 and had this issue after getting my new phone.

I was able to solve it thus:

I selected the phone in iTunes and and unchecked the box for "Sync Music xxxx songs" in the music section underneath "Summary"

I then synched the phone removing all playlists and music.

I opened the music app on the phone and it still showed the songs with the 'bad' cover art but all playlists were gone.

I then rechecked the box for "Synch Music" and kicked off another synch,

After all music was reloaded on to the phone, the issue was resolved.

I followed these steps with my iPhone 12 Pro and MacBook running Catalina and I still had the same problem. After I un-synched the music library, synched the phone, and manually deleted the music on the phone I also deleted the Music app on the phone, then did a hard reset on the phone and restarted the laptop, then plugged the phone in and synched my music and THEN the album are was restored.

I have just found a solution. I deleted all albums or songs with duplicate artworks (including the one showing the correct artwork; in your case, you have to delete both David Lord and Aphex Twin albums) and added them all again. Now everything becomes normal.

Ewok124, you have the correct answer. At least for me. You basically have to remove everything Music from the phone. Not just manually delete via Settings/Music/Downloaded Music/Edit/All songs/Delete. But also delete the Music app itself and all associated data, re-install the Music app from the App Store, restart the phone and re-sync. Worked for me, so thanks for the input.

Thanks all for sharing this tip. I had this issue as well on a new iPhone 12 Pro Max when moving from an iPhone Xs Max. Deleted the music and Music app from the iPhone and reloaded the app from the app store and resynced with iTunes. Now all good again.

Just did this. Removed the all the songs off the phone, then removed the Music app, restart phone, download Music App, plug phone into Mac and sync music library (mine did it automatically). iPhone 11, iOS14.5 and a Mac with Catalina 10.15.7. Thanks, this has been driving me crazy for years!!

In addition to deleting the music, I discovered that I also had to delete the music app from the phone by editing the Home Screen and clicking the little circle x in the corner of the app icon. Then I restarted the phone and downloaded the app from the App Store. That did the trick for me.

Thank you for your prompt reply,

We'd like to attempt a couple troubleshooting steps to see if we can get that artwork corrected.

We'd like to have you restart the iPhone and attempt the iPhone sync again.

Restart your iPhone

If you notice that the artwork is still incorrect after syncing to your iPhone, we'd like to have reach out to our support team using this link: Get Support

Take care.

MRJarrell, look through the first page of this thread. Most folks (but not all) have had partial, if not complete success. It seems the requirement is to get back to your baseline condition by deleting all traces of previous syncs, including old backups on your iMac. Re-install the Music app to the phone, hard re-start the phone, then sync with your computer. It worked for me, and even all recent purchases and additions have been correct.

I've had some issues with CD uploads and their art work however. But finding copies of covers and manually pasting them into iTunes has been working for the most part.

Some folks have had to repeat the process a couple times, maybe to be sure all previous stored data is removed.

Hope this helps. Let us all know what works for you.

I got my artwork back to normal on my iPhone 12. Did as others said and deleted the Music App. Then I returned the phone to factory specs and reinstalled my last backup. That did the trick for me.

dlairel, you're most welcome, glad it helped. Actually the major credit goes to Ewok124, his suggestions really put me on the right track after the preceding suggestions in this thread only provided partial improvement. But apparently, as you have found, it still is not totally better. My only thought would be to be sure you completely delete all your previous iPhone backups before you re-sync and reload your library. You may even need to repeat the procedure completely, but at least you now have a game plan.

You can see by the numerous responses in this thread and others that this is a common problem. And as much as we love Apple products, there will always be some annoying issues in the digital process. This community forum is a valuable resource for these problems, but you do have to dig through the threads to find what you need. Good luck and remember to post any solutions you come up with.

This didn't work for me. After following all the steps above to delete all music from my iphone, I still had ~100 albums showing up as not downloaded. I tried downloading each one individually, then went back to the settings app and followed the steps above for a second time to remove that newly downloaded music from my phone. The music disappeared from the settings app, but not from Apple Music on my phone - they just went back to showing not downloaded. From that point, I tried resynching my music, but the album artwork jumble just got worse.

Worse, I had already been in contact with Apple Support (who pointed me at this discussion in the first place). I was first told to update to iOS 14.3 and the problem would be resolved with the new version of Apple Music included with the iOS 14.3 update ... " ... I see that you still use 14.2 the Apple Music app has been updated in the 14.3 version the issue you are facing should be a

glitch and and update will fix the issue. Please take a back up and update the

device. Once done sync the new songs that will work. ..."

Except it didn't. So apparently this issue, which seems to have been around for YEARS (googling other phrases describing my issue) is not on Apple's radar screen to fix. Which blows me away, since "synching music" was a core feature of Apple's initial ipod /iphone feature set.

Anyone got any suggestions?

Hello there mditullo,

We'd like to see how we can help get your Music showing the correct artwork. We enjoy listening to music everyday, so let's see how we can get that displaying properly.

We'd like to ask a few questions so we completely understand the issue. Does this only happen with music imported from Bandcamp? Are you syncing these tracks to the iPhone by syncing directly with iTunes, or using an Apple service like Apple Music or iTunes Match?

Lastly, are both the computer and iPhone running the latest version or iOS and macOS?

Let's start there.

Cheers.