I am using iPhone 11 with iOs 13.6. Whenever I tap on the screen assitive touch automatically opens even though I do not touch it. Sometimes it happens and sometimes it does not happen. I have checked all my settings and I haven't found anything weird. Everything seems just fine.
iPhone 11, iOS 13
Thanks for that update, lakshya_27. Since you are still having this issue, please contact Apple directly for further assistance with your situation.
Cheers!
I have updated my iPhone to iOs 14.2 but I am still facing this issue.
Back tap feature is turned off and I have installed a fresh copy of iOs 14.2 on my device but I am still facing the same issue. Help!
Hello lakshya_27,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with Assistive Touch turning on Assistive Touch on your iPhone unexpectedly. First, see if you are accidentally tapping the side button 3 times or from the Control Center and here is more info:
Use accessibility shortcuts on iPhone
Next, make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.
Update the iOS software on your iPhone, iPad, or iPod touch
Cheers!
Thanks for replying, lakshya_27, and that additional info, it really helps! Next, see if this is related to the Back Tap feature of your iPhone, and here is more info:
Next, use your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily set up your phone as new to test your issues, and then restore your back up and test the issues again.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup
Have a great day and thanks for using the Apple Support Communities!
Assistive Touch automatically opens
