Steps in health app doesn't corresont to steps on my apple watch

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annica48 Author

Level 1

8 points

Steps in health app doesn't corresont to steps on my apple watch

The Health app shows a lot of smaller steps than my apple watch. Over several 1000 steps

less and there are always lesser steps in the health app, never the other way

around. I have allowed the Health app to read data from apple watch and

it is prioritized in the device list.

I have also tried to deactivate the checkmark besides the iphone but I can't deactive any of these devises by pressing the checkmarks.

I have read a lot of Q&A here in the forum but I can´t see any thing that I

haven’t already tried, do you have any more thoughts or ideas on how to solve this?

Appel watch 3 and iphone 8 wih latest ios updates

Apple Watch

Posted on Nov 12, 2020 4:06 AM

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Answer 1

Best reply

Randy-12

Level 6

19,659 points

Nov 12, 2020 7:56 AM in response to annica48

You can de-activate the iPhone from adding to your health app (steps, distance, flights)

from the iPhone>Settings>Privacy>Motion & Fitness>Fitness Tracking>Toggle this off

As to the steps.

Does the Fitness app on your phone match your watch?

Does the Fitness app match your Health App?

if not, I would unpair your watch from your phone, then pair it back setting it up as new.

I would also reset your Fitness Calibration Data

from your iPhone>Watch>Privacy>Reset Fitness Calibration Data

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Answer 2

Nov 12, 2020 6:35 AM in response to annica48

You cant deactivate those data sources you can only change their position in the list by tapping edit in the top right corner.

But you already have them set correctly so that's not the problem.

Does your phone and watch have the latest software updates installed as these were supposed to fix this problem?.

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Answer 3

annica48 Author

Level 1

8 points

Nov 12, 2020 9:18 AM in response to Randy-12

Thank you!

I deactivated fitness tracking, I guess it will take some time and steps 😄 to see if it helps. I still see the old data.

My fitness app shows the same amount of steps as my watch. But fitness app (and watch) has a lot more steps than the health app.

if I unpair it, will my previous data be lost?

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Answer 4

Nov 12, 2020 5:09 AM in response to annica48

Are you using a 3rd party workout app?.

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Answer 5

annica48 Author

Level 1

8 points

Nov 12, 2020 6:22 AM in response to Community User

Thank you for responding om my question!

I only use the ones in apples activity app. (Like Walk and Functional Strength Training etc)

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Answer 6

annica48 Author

Level 1

8 points

Nov 12, 2020 7:32 AM in response to Community User

Yes I have iOS 14.2 and 7.1, I believe it is the latest.

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Answer 7

Nov 12, 2020 7:36 AM in response to annica48

I think a visit to apple support may be required;

We're here to help

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Answer 8

annica48 Author

Level 1

8 points

Nov 12, 2020 7:50 AM in response to Community User

I can't use the apple support since my products are to old for support. I don't have applecare.

Thank you for trying to help me! :-)

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Answer 9

annica48 Author

Level 1

8 points

Nov 13, 2020 1:27 AM in response to annica48

Unpaired it and then paired it again and it works now, thank you!

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Steps in health app doesn't corresont to steps on my apple watch

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