App download w/ broken side button

How can I change my settings to confirm that I want to download a new app when my side button is broken? I’m using assistive touch, but can’t make the change to allow app purchase confirmations to be controlled by assistive touch without confirming that I want to do that using the side button

Posted on Nov 13, 2020 10:40 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2020 6:28 PM

Hi Tmirl,


Similar to what kareng12 said, you might be able to fix your issue by disabling Face ID or Touch ID (whichever your phone has) for iTunes and App Store purchases. To do this, complete the following steps:


  1. Open the settings app.
  2. Go to "Face ID & Passcode" or "Touch ID and Passcode" (whichever your phone has)
  3. Look for the 4 switches at the top (Use Face/Touch ID for)
  4. Disable "iTunes & App Store


If I am remembering correctly, there should just be an "Install" button at the bottom of the screen when you go to download an app now, instead of prompting you to use the side button.


Hope this helps!

3 replies
Question marked as Top-ranking reply

Nov 19, 2020 6:28 PM in response to Tmirl

Hi Tmirl,


Similar to what kareng12 said, you might be able to fix your issue by disabling Face ID or Touch ID (whichever your phone has) for iTunes and App Store purchases. To do this, complete the following steps:


  1. Open the settings app.
  2. Go to "Face ID & Passcode" or "Touch ID and Passcode" (whichever your phone has)
  3. Look for the 4 switches at the top (Use Face/Touch ID for)
  4. Disable "iTunes & App Store


If I am remembering correctly, there should just be an "Install" button at the bottom of the screen when you go to download an app now, instead of prompting you to use the side button.


Hope this helps!

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App download w/ broken side button

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