Hello leandro39,
Thanks for using Apple Support Communities! We see you're having an issue upgrading to macOS Big Sur and we'd like to help.
Have you tried to restart your Mac since receiving that message?
If you're not able to restart normally, try a forced restart: Press and hold the power button on your Mac for at least 10 seconds, then release. If your Mac is on, it turns off.
Unplug all external devices from your Mac, including any displays and USB accessories, and remove any card inserted in the SDXC card slot. Then turn your Mac on.
Give the upgrade a try again: How to upgrade to macOS Big Sur
If you're still having the same issue, try these two types of resets, then try to upgrade again:
How to reset the SMC of your Mac
Reset NVRAM or PRAM on your Mac
Take care!