Apple Cash verification failure

Was trying to transfer my cash balance to my bank account ($95) , answered all the questions including full social and it failed. Took the ID picture as instructed multiple times. Called support, they wanted to close and open a new account (and verification) which by the current flow would fail again . No other additional manual review options to verify. Poor user experience from a company that usually does so well. So far a waste of an hour and 15 min on a Friday.