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I bought an iPad mini the person I bought from is no longer living what do I do to get this off

How can I get the old user and password off an iPad mini that is deceased


Posted on Nov 15, 2020 12:33 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2020 3:47 PM

If not already Locked, any attempt to reset the device will very likely trigger an Activation Lock.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased. Clearly, this does not apply to your situation.


Sorry, the iPad is useless to you.






1 reply
Question marked as Top-ranking reply

Nov 15, 2020 3:47 PM in response to SarahE0

If not already Locked, any attempt to reset the device will very likely trigger an Activation Lock.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased. Clearly, this does not apply to your situation.


Sorry, the iPad is useless to you.






I bought an iPad mini the person I bought from is no longer living what do I do to get this off

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