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Just got Iphone 12 pro max, wireless charging is not working

Just got Iphone 12 pro max, wireless charging is not working

Posted on Nov 15, 2020 4:08 PM

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Question marked as Best reply

Posted on Nov 15, 2020 4:11 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

3 replies
Question marked as Best reply

Nov 15, 2020 4:11 PM in response to Voirhees

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Just got Iphone 12 pro max, wireless charging is not working

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