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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
Hi,
I have tried to force quit using the power button and the home button but it only shuts down for a moment then pops back up with the apple logo. This is a new ipad and I haven't done anything to damage it. Any suggestions would be greatly appreciated!
iPad, iPadOS 14
If iPad isn’t responding, do one of the following:
If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If your iPad is new - and you continue to experience difficulties - you would be well advised to return it to your retailer. If purchased directly from Apple, you have 14-day unconditional return period, during which you can exchange or refund. Beyond 14-days, for a faulty iPad - and depending upon your country/region - you might only be offered a reconditioned iPad of the same model and specification.
You might also consider seeking assistance from Apple Support. You’ll find the Contact Support link at top-right of this page. Even if purchased from a third-party retailer, assistance may also be sought from the Genius Bar at your local Apple Store.
If iPad isn’t responding, do one of the following:
If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If your iPad is new - and you continue to experience difficulties - you would be well advised to return it to your retailer. If purchased directly from Apple, you have 14-day unconditional return period, during which you can exchange or refund. Beyond 14-days, for a faulty iPad - and depending upon your country/region - you might only be offered a reconditioned iPad of the same model and specification.
You might also consider seeking assistance from Apple Support. You’ll find the Contact Support link at top-right of this page. Even if purchased from a third-party retailer, assistance may also be sought from the Genius Bar at your local Apple Store.
the apple logo is frozen on my screen
