Apple Music Quits Unexpectedly

Hey Paulie,

It happens with all connections. Apple were slightly useful but they won't now respond to any of my calls or e-mails?! Not sure why - they sent a message saying that they had an update for me then...radio silence.

I have found a workaround now, which is pretty conclusive evidence that it's a Big Sur software issue:

• If you use mirror mode, we know the Music app works. It stays open even if you swap back to extended.
• Download the menu bar widget (Display Menu - https://apps.apple.com/gb/app/display-menu/id549083868?mt=12)
• Originally, I used this to quick-switch between mirror and extended, however, if you simply change the set resolution of the monitors (I went higher) - it just works period.

Anyway - please keep updating as you find out stuff. I'll keep trying to get back in touch w/ Apple.

Hello, thanks for weighing in!

Wow, this actually works for me too. If I change to mirror mode, I can open music as normal. If I switch back to extended display then crashes out.

Surely this is specific enough for someone Apple-y to know why it is happening.

Thanks again Tonyinosaka

Todd, if you make a test account on your device, does Music load?

It does for me and I can even point the application to read my other user's library - though this is clearly not a workaround, it shows that the application itself and supporting files are okay, the library itself is okay but there is an issue tying everything together in the existing user.

I've migrated this user through 10+ years of OS X and wonder if this is one to many migrations? If so, I'd be grateful for a guide for simple internal 'duplication' (of sorts) to a new user. Of course, there are elements we'd want to leave with the old user - like the stuff that stops Music from opening!

Cheers

Right, I've located the issue. It only occurs on my user when I am plugged in to an external monitor. I have;

1. tested multiple monitors
2. tested with minidp/hdmi outputs
3. deleted display preferences (lib/com.apple.windowserver.plist and ~/lib/com.windowserver.xxxxxxxxxxxxxxxxxx.plist)

Nothing has fixed it, besides pulling out the external monitor plug.

This is clearly a Big Sur bug. I've reported to Apple and I hope it is fixed soon.

Hi Paulie,

Nice work around - it failed for me.

I'm sticking to using a 2048 x 1280 custom resolution as above (on the inbuilt monitor)

I have now tried to get in touch with Apple four times re: this outstanding issue (even the case number is still open!) and there has been absolute radio silence.

No fix on the new Big Sur update, either.

Not sure how to proceed.

In addition, it does not work on Safe Boot.

I've just re-installed Big Sur - no change.

I also tried removing Library/ and Library/Caches related to Music - no change.

(I can't seem to edit old posts, hence multiple replies)

Hi Ton,

Hasn't worked for me but am trying another course of Apple Support today.

Thanks and I'll keep this thread updated.