Drakhra Author

Level 1

10 points

Apple Music Quits Unexpectedly

Hi All,

Since today, any time I try to open Apple Music, I get the quits unexpectedly window. I have

1.) Reported to Apple

2.) Tried opening with new library

3.) Renamed old library

4.) Tried opening with a test user (this works)

I feel it isn't a library issue but and issue with something in my User?

I've had it work no probs since Big Sur's latest update (11.0.1 at time of writing), so don't think it is obviously that.

See below for error code (please tell me if the below contain confidential info)

Error Log P2

Error Log P1

MacBook Pro 15″, macOS 11.0

Posted on Nov 16, 2020 2:14 AM

Top-ranking reply

tonyinosaka

Level 1

9 points

Posted on Jan 3, 2021 12:04 AM

So glad I stumbled onto this. The problem did not occur until two or three days after moving to new M1 MacBook Air (Big Sur, duh) from 2017 13" MacBook Pro running Mohave. Yes, using external monitor and Music started crashing on stop. <usual suspects…no joy>

Changed System Preferences Displays to Mirror Displays and all OK. Music is happy. Closed MacBook Air to go into clamshell mode, Music still running.

For me, having the external monitor connected (OWC T3 hub) in non-mirror mode is what seems to crash Music on launch.

Mirror mode, clamshell mode, seems OK so far.

Good luck, guys. Why this would happen is weird AF.

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21 replies

Nov 17, 2020 4:40 PM in response to Drakhra

Thanks. Ultimately, I'm trying to protect my investment in thousands of songs I've purchased through the iTunes Store over the last 17 years. And it's been getting increasingly buggy, especially with the Catalina onward. I've got a bunch of songs that require that I sign to my account every single time I go to sync them. Every time!

Nov 17, 2020 5:22 PM in response to Todd Templeton

Todd, feel your pain on this. I’ve hit the sign on thing a few times, but it’s been sporadic enough that I’ve ignored it. This is too frustrating to ignore, and limiting myself to a single display is not a real solution.

this really seems like they ignored a bunch of use-cases in their testing...

Nov 17, 2020 5:13 AM in response to Drakhra

I’m on an iMac with an second monitor, which is where my music and email are open on. I need the two displays. Good catch!

Drakhra Author

Level 1

10 points

Nov 17, 2020 7:13 AM in response to Tim Lovern

Hi Tim,

Thanks for getting back - does the single-display workaround work for you?

If so, please report to Apple as they don't hang out here

Cheers

Nov 17, 2020 7:18 AM in response to Drakhra

it's a limp along, as I need two displays for my work.

Drakhra Author

Level 1

10 points

Dec 28, 2020 2:01 AM in response to Drakhra

To all - the most recent update to Big Sur has made no difference. Music still crashes when plugged into an external monitor. I am keen to find a fix if anyone has any ideas?

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Apple Music Quits Unexpectedly