Thunderbolt Display camera light on but no picture

I've tried unplugging and re-plugging in the cable and the power cord with no success.

Connected to a MacBook Air 13" running Catalina 10.15

MacBook Air 13″, macOS 10.15

Posted on Nov 16, 2020 7:57 AM

Similar questions

MacBook Pro - Catalina - Built in camera no longer working. I have a MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) running on Catalina and my camera stopped working (all apps). I am not sure what triggered this and I haven't dropped my computer either. There is no light at all next to it and when I open Facetime, it said no camera available. So far I tried to reset NVRAM, SMC and I also rebooted in safe mode and no success. Thanks for your help.
6268 13
Macbook pro ‘There is no connected camera’ problem. Hi I’ve been struggled with this camera’s problem since last week. things i’ve tried and none of it worked :( 1.restart the computer 2.relaunch all the apps i need camera to work 3.the terminal thing ‘sudo killall vdcassistant’ 4.safe mode 5.diagnosis 6.control+alt+shift and launch the computer 7.control+option+p+r then launch the computer 8.the disk utility thing 9.updated into catalina 10.15.4 literally tried everything that i could find on this internet and nothing worked. Im depressed plz help.
4903 2
My iMac camera quit working after an upgrade to Catalina. The system report says:No video capture devices were found; however after a reboot in safe mode the system report says Model ID: UVC Camera VendorID_1452 ProductID_34065 with a unique ID. Also FaceTime and Photo Booth work in safe mode only. Zoom shows a camera light on with no video on screen in safe mode. (No camera functions happen with a normal boot.) Ive reset pram, reinstalled Catalina, and killed accessory helpers and rebooted with no improvements. Anybody got any ideas.??
1472 5

1 reply

Eric--F

Community Specialist

Nov 24, 2020 12:00 PM in response to MxDavis

Hello MxDavis,

Thanks for asking the Apple Support Communities for help with your Thunderbolt display.

If this is the Apple Thunderbolt display, please make sure you are fully up to date with these updates: About Thunderbolt Display Firmware Update 1.2 - Apple Support

Thanks and have a wonderful day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Thunderbolt Display camera light on but no picture

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up