iPad pro 10.5-inch not charging nor detecting anything connected lightning connector

I have an issue with my couple fo years old iPad. First, it stopped charging while battery was almost empty. I managed to get it back alive by heating the device (battery voltage went obviously slightly up to enable device to boot up). Then I connected original charger that I got with the iPad - no reaction, nothing. Then, I connected my other iPad's charger (USB-C with Apple USB C - lightening cable), got a pop up about unsupported accessory, unplug and plug it again in finally charging started! However, next day charging even with that USB C charger did not work but I was able to start up the device as there were still proper charge in the battery from previous charge. Connected the iPad to my iMac --> no reaction (neither in the iMac nor in the iPad), then tried with original charger/cable --> no reaction. Did settings and network resets, home key/power key reset etc. nothing. Now with USB C charger, the device switches off (but won't charge) briefly after the cable is plugged. Won't start unless the cable is unplugged again. Then when I boot up the device (w/o charger connected to it), battery symbol shows an empty battery icon, percentage not shown - turned "show percentage" on/off several times under battery in the settings, no percentage e shown, just "empty" battery icon. iPadOS version is the latest available 14.2.


Any idea how to get the iPad fixed? I searched the internet for similar symptoms but could not really find anything fully matching...

iPad Pro 10.5-inch, Wi-Fi

Posted on Nov 16, 2020 8:46 AM

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4 replies

Nov 16, 2020 9:36 AM in response to sinnppa

As described, your iPad battery has failed. Apple do not themselves offer iPad repairs, but for eligible devices, instead offer an iPad exchange service.


Assuming your iPad is indeed eligible for an out-of-warranty “battery” exchange, it the iPad is otherwise undamaged, the cost is reported to be $99 USD plus tax (or local currency equivalent for your region) - for which you will receive a refurbished iPad of the same model and specification. Otherwise, the out-of-waranty exchange cost is c.60% of the original cost of the iPad.


You’ll need to contact Apple Support to arrange battery service - or visit the Genius Bar at your local Apple Store, or alternatively an Apple Authorised Service Provider (AASP).

Nov 16, 2020 10:34 AM in response to sinnppa

The battery has to have “some” level of charge, otherwise the iPad will not turn-on or boot. If the iPad is still operable when connected to external power, you would be best advised to ensure that you have created an iCloud or iTunes backup while you still can.


Be aware that many computer USB ports cannot provide adequate power to charge or sustain an iPad.

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iPad pro 10.5-inch not charging nor detecting anything connected lightning connector

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