My MacBook Pro operating system was upgraded into the new OS BigSur few days back. After upgrading to the new system, I am experiencing a problem of getting printouts in any format with displaying an error message "stopped, filter failed". (I use cannon 2000 and Lexmark MS312dn printers) I reseted the printer system and added the printers again but still it couldn't be resolved.
Could anyone help me to resolve this problem?
Thanks
Hi thusara1212,
Thanks for posting about your issue with printing! That's definitely an important function, and we'd like to see how we can help. As we understand it, you see a "filter failed" alert with printers of two different brands, and you've reset the printer system already. That was a great step to try.
It sounds like you may want to start with the steps below: Update printer software on Mac
"Update your printer software
If your printer doesn’t use AirPrint, you can download the latest software using Software Update preferences. If you don’t do this, you may see a message that software isn’t available when you connect your printer.
> System Preferences.If software for your printer isn’t available using Software Update, you can contact the manufacturer for information. It may be that your printer isn’t compatible with macOS. To check, see the Apple Support article Printer and scanner drivers for Mac.
If you install printer software that you didn’t get from Apple, your printer’s software may not be updated automatically when you use Software Update."
Let us know if those steps help!
Take care.
Hi thusara1212,
Thanks for posting about your issue with printing! That's definitely an important function, and we'd like to see how we can help. As we understand it, you see a "filter failed" alert with printers of two different brands, and you've reset the printer system already. That was a great step to try.
It sounds like you may want to start with the steps below: Update printer software on Mac
"Update your printer software
If your printer doesn’t use AirPrint, you can download the latest software using Software Update preferences. If you don’t do this, you may see a message that software isn’t available when you connect your printer.
> System Preferences.If software for your printer isn’t available using Software Update, you can contact the manufacturer for information. It may be that your printer isn’t compatible with macOS. To check, see the Apple Support article Printer and scanner drivers for Mac.
If you install printer software that you didn’t get from Apple, your printer’s software may not be updated automatically when you use Software Update."
Let us know if those steps help!
Take care.
Dear ryane77
Thank you very much for your attention given to the issue which I raised at this forum. The printing related issue I had with my MacBook Pro was ultimately resolved by activating "the Generic Printer Features" facility at Printers and Scanners sub menu.
Good day - Stay safe,
Hi thusara1212,
Glad to hear you were able to resolve the issue. Thanks for replying back to share the resolution.
Best wishes.
Failure to make printouts
