You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Duplicate songs on iPhone 12 Pro Max after syncing

I just got my phone and, after setting it up, tried to restore it from a backup. It kind of worked, but most of the music was still missing. Since I didn't want to go through the thousands of songs I have and redownload them one by one, I decided to sync my phone on iTunes. After syncing, Music shows one album, but every track is duplicated under the same album. Two track ones, two track twos, etc. I checked to see if one was a cloud file and the other was actually on the phone, but every one I tried, both songs were on the iPhone and I didn't have to download anything. I tried restarting both the computer and iPhone and resyncing, that didn't work. I checked the duplicate songs on iTunes option in iTunes and yes, those are duplicated, but there are thousands more that don't show up on iTunes as duplicates but was put onto the phone as a duplicate. If it comes down to it, I'll remove all of the music and just resync and hope it doesn't duplicate again. But if it happens in the future, it would be nice to have a solution. Thanks for any help you can give me!

Windows, Windows 6

Posted on Nov 17, 2020 3:05 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2020 6:06 AM

You would think, but no such luck. I do the same thing, backing up to the PC. I just have more info on my phone than the cloud would allow me to back up, so I just do it on the computer. I think I found a way around it though. I unchecked the "sync all music" box and synced my phone. Then I went to Settings-General-iPhone Storage. I hit the Music section and there's an All Music section and a thing for each artist. Next to the "Music" label above the all songs part is an edit button. I hit that and deleted all songs. They still showed up on the phone, but as downloadable songs rather than actually being in the phone. I synced my phone again after I deleted all of the songs and it put the songs in the right places with no duplicates. None that I've found anyway. I have over 10k songs, so I didn't check one by one. It put the songs in their rightful place instead of downloading them or putting in a duplicate where one is there and the other is a download. Give that a try and see if it works. I don't think you have to uncheck the sync music box since you don't have to sync it before you delete everything. Unless you have songs on there that you purchased but aren't on iTunes yet. Otherwise, just go into your settings, delete all your songs then resync your phone to iTunes. Its not ideal, but by that point, I was desperate and figured I'd give it a shot. Lo and behold, it worked. Hopefully it works for you!

Similar questions

51 replies

Mar 4, 2021 10:24 AM in response to cp53x11

So first dumb question. Did you go into iTunes, uncheck all the music, sync your phone and made sure the duplicates were gone but still had your library on the phone? If you did, the next thing I'd try is uncheck the music and create a backup. After you uncheck it and have a backup ready, eject the phone from iTunes and try deleting the music again from the music settings thing like the original solution. It might have the info of the music, but not the music itself so your phone won't have a fit and refuse to delete anything. It might just delete the info on the phone. After that, you can plug your phone back in and try resyncing your music to your phone and if that doesn't work, restore it from the backup.

Mar 4, 2021 10:28 AM in response to PSMcAtee

In a forum, no. I searched for almost an hour to see if anybody was having the same problem and if there was a solution. I saw a lot of questions, but no actual solutions from anybody, let alone Apple. ****, most helpful answers I've ever seen on the forums is from some random person and the Apple person responding does absolutely diddly squat as far as offering an actual solution other than "factory reset your phone". Gee thanks, you useless so-and-so.

Mar 4, 2021 1:29 PM in response to cp53x11

I'd give it a try again and see what happens after you uncheck all the music. When I did it, it got rid of the duplicates and all that was left was the little cloud icon next to each song. That's when I went in and deleted all the music from my phone so it was a completely clean slate. Then I synced my music again. It took 2 or 3 times before it all got put on there, so it might be a pain for you.


I didn't do it like that, sadly. I backed up my old phone and just restored from a backup and ended up with duplicates for some reason, even thought it was a brand new out of the box phone with nothing on it. Are your duplicates the 70% or is it all of them? I guess it doesn't really matter too much. 30% of 400GB is still a lot of music to go through and delete, especially if it happens every time you sync your phone. If you can, start completely fresh. Uncheck sync music, sync it 2 or 3 times just to be sure, then check the music app. If it has the little download cloud next to it, try deleting everything through the delete all music thing, then plug it back in and sync up your music again. Short of that, I'm running out of ideas. The nuclear option might be the way to go at some point if none of this works. I hope it doesn't come to that though.

Mar 5, 2021 9:01 PM in response to gpd461

It's a good thing I didn't put the victory gif in yet. I just realized that the album artwork is totally messed up on my phone.

The artwork is all wrong, cross genres...Some are correct. But very few. If I flip through and look at 50 songs, probably 5 have the correct artwork.

I'm going to try syncing again and see if that fixes it. Also going to see if the artwork is screwed up in iTunes on the PC. That'd be a disaster. But I'm not expecting to see that.


Mar 6, 2021 4:48 AM in response to cp53x11

Oddly enough, I ran into the same problem, but it wasn't until much later. Everything was dandy until I added a couple of new albums I had ripped into iTunes. After syncing, every album had the wrong artwork. Never did figure out why. I hadn't even noticed until a couple of days later. By then I needed to resync again for another album. After I synced it again, everything was back to normal. Nothing was messed up on iTunes, but my phone was like, "Nope." Hopefully after syncing again it'll go back to normal. If not, maybe just try adding some random CD into iTunes and syncing it onto your phone. Syncing is a pain in the butt, but if all else fails, you could try turingtest2's solution and hope for the best. I love my iPhone, but iTunes makes me want to throw my computer out the window sometimes.

Mar 6, 2021 12:44 PM in response to gpd461

I synced the music on my phone back down to zero songs.

Then selected a few random playlists and genres of music-about 155GB worth and it seems to have corrected the problem.

I will continue to add more and observe.

But, the problem seems to be resolved.

No victory dance or celebratory gif...I don’t want to jinx it.


Apr 25, 2021 1:10 PM in response to Angelafromfinchampstead

Odd. Try resyncing again and see if that does it. And do it twice. For some reason, if I sync it, it won't sync music, but the second time I sync it without unplugging the phone or anything, just hit "Sync" right after its done, it adds the music. Its weird. If it doesn't, clear your music again and sync a couple of times. I had that happen to me too, where the album covers were all screwed up. I resynced it and they went back to where they were supposed to be. The only one song thing, that's a new one for me. Maybe double check in iTunes to see if there's something that got checked. I've run into a problem where albums got split into multiple "albums" because some were marked as a compilation, others weren't. And if there's a space in the song info of one song and not the others, it'll split it when that happens too. I'm kind of taking a shot in the dark, so hopefully something works. If not, let me know and drop some more info. Is it just the one album with one song or multiples of the same album with single songs? Are you in the artist view, album view or does it happen in both? Maybe iTunes just confused itself when it shuffled the album covers and it'll fix itself once it gets its head out of its butt.

May 7, 2021 12:49 PM in response to eramirezt

Here’s what I did and it worked.

·      I plugged the phone to the PC to sync with iTunes library, I unchecked "Sync Entire Library"

·      This reduced my on phone music to the original 70% of what was carried over when I set it up as a new device-copied from old phone.

·      Then I went to Settings>General>iPhone Storage>Music-Edit All Songs-Then Delete all songs. With only 200ish GB, it deleted straight away leaving the phone with zero songs.

·      Plug back into PC and resync library to a clean phone. All there, zero duplicates.

If the artwork still appears to be mixed up I did this:

·      I synced the music on my phone back down to zero songs.

·      Then selected a few random playlists and genres of music-about 155GB worth and it seems to have corrected the problem.


I have added more music through purchases and ripping cds since then (a few months ago) and the problems seems to be resolved.

 


Duplicate songs on iPhone 12 Pro Max after syncing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.