I have an sbcglobal.net email account on a Late 2013 Mac using Yosemite. Suddenly I kept getting prompts to enter my password, which it wouldn't accept. Tried to correct and says "Unable to verify account name or password."

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Level 1

12 points

I have an sbcglobal.net email account on a Late 2013 Mac using Yosemite. Suddenly I kept getting prompts to enter my password, which it wouldn't accept. Tried to correct and says "Unable to verify account name or password."

Sbcglobal.net email on a Mac stopped working. Says "Mail can't connect to the Yahoo! account "...@sbcglobal.net". Enter the password for "...@sbcglobal.net." I enter it, but won't accept it, I just keep getting the same message. In Internet Accounts I deleted the password and reentered it, (it's correct), and it says "Unable to verify account name or password." I have a Late 2013 Mac on Yosemite. (I can't upgrade because I have a critical work program that isn't guaranteed to work on any subsequent OSs. I can still get this account on my iphone.

iMac 21.5″, OS X 10.10

Posted on Nov 17, 2020 12:52 PM

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Answer 1

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Latitudezerozero

Level 1

11 points

Nov 22, 2020 3:14 PM in response to Edward A.

I had the same issue. It looks like AT&T shifted management of the emails to Yahoo. So I deleted the account and then created a new one. I selected the Yahoo option to set it up. When it gave me the prompt I entered the SBC email and the password. It rejected it the first time, but accepted it the second time and the account now works fine in Mail.

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Answer 2

NavyHorn

Level 1

13 points

Dec 26, 2020 9:19 AM in response to Latitudezerozero

AT&T has used Yahoo as the management for their email products for at least 9 years. My sbcglobal account stopped working on my 2011 MacBook Pro in October 2020 (Apple Mail on iPhone 8 plus still works well). The account and login credentials on the MacBook have been setup through Yahoo since 2011. I have tried every possible way to reestablish the account (e.g. delete and reinstall via Yahoo, delete reinstall manually, delete and try POP instead of IMAP) to no avail.

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Answer 3

Edward A. Author

Level 1

12 points

Dec 26, 2020 10:46 AM in response to NavyHorn

I believe there is no way to add back that email account in Apple Mail. My mom has the same set up and her AT&T account also stopped working in exactly the same way. Our accounts are available online with a browser and they come up on our iPhones. I created a new gmail account because I’m used to Apple mail and I guess I’ll slowly let the sbcglobal accounts go. That was my main account for years and years however, so there are some business and social contacts I might sever without realizing it.

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Answer 4

NavyHorn

Level 1

13 points

Dec 26, 2020 11:59 AM in response to Edward A.

Thank you for following up. I'd love it if Apple, AT&T, or Yahoo could just let us know. It's hard to imagine a technical reason why it should no longer work. It's also hard to image a policy reason...unless it's one of those Apple-isms to steer you to buy another computer.

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Answer 5

steve295

Level 1

8 points

Nov 18, 2020 10:55 AM in response to Edward A.

I'm having this same issue on both my laptop running Catalina and my iphone. I can login to the mail account on my browser so the login credentials are correct

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I have an sbcglobal.net email account on a Late 2013 Mac using Yosemite. Suddenly I kept getting prompts to enter my password, which it wouldn't accept. Tried to correct and says "Unable to verify account name or password."

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