After upgrade I can’t reboot. Locks up!!!

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Mary Utley Author

Level 1

9 points

After upgrade I can’t reboot. Locks up!!!

Update to 10.13.6 locking up and I

cant reboot

iMac 27″, macOS 10.13

Posted on Nov 17, 2020 3:16 PM

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Answer 1

Best reply

BDAqua

Level 10

240,281 points

Nov 17, 2020 3:34 PM in response to Mary Utley

Hold power button in until it shuts down.

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

Mary Utley Author

Level 1

9 points

Nov 17, 2020 3:46 PM in response to Mary Utley

Do I hold the shift key down the entire time it is starting up?

it is taking forever. Or just when I hear the startup chime?

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Answer 3

BDAqua

Level 10

240,281 points

Nov 17, 2020 3:48 PM in response to Mary Utley

Yes, it can take a long time if there are HDD problems.

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Answer 4

Mary Utley Author

Level 1

9 points

Nov 17, 2020 3:53 PM in response to BDAqua

It finally started up (save mode)

I put in my user password word and now black screen????

beach ball.,,,, arrow.,,

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Answer 5

BDAqua

Level 10

240,281 points

Nov 17, 2020 4:01 PM in response to Mary Utley

Sorry to report, sounds like Hard drive dying. :(

Can you get an external drive to boot from?

https://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB

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Answer 6

BDAqua

Level 10

240,281 points

Dec 17, 2020 2:49 PM in response to Mary Utley

Any luck my friend?

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After upgrade I can’t reboot. Locks up!!!

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