You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I never entered a passcode when prompted but now my iPhone is disabled. What can I do

When prompted for a passcode I declined. Now when I need to update, apple wants a passcode. I never had one. I tried entering my Apple ID and password but now I’m locked out ? I don’t want a factory reset. Why offer me the option to decline and then it doesn’t work? Help please.

iPhone X, iOS 14

Posted on Nov 17, 2020 6:41 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2020 6:53 PM

You will need a computer with iTunes installed and the restore process will erase the phone. Follow the instructions in this link...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

1 reply

I never entered a passcode when prompted but now my iPhone is disabled. What can I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.