I need to change my password of an exchange email account since it was periodically changed. I have a popup 'insert the new password - dismiss or change preferences". When I push "change preferences" I have 'insert the password' but then I get the previous message again. I'm in a loop.
luckylight,
Apologies for our confusion! If you haven't already, restart your iPhone to see if that helps: Restart your iPhone
If not, you'll want to reach out to the administrator to see if anything changed on their side such as security features. More details can be found under "Contact your email provider or system administrator" here: If you can’t send email on your iPhone, iPad, or iPod touch
Let us know how that goes.
Cheers.
Hey luckylight,
We understand that you're having an issue changing the password for your exchange email account. While you may need to work with the exchange administrator, we'd like to see how we can help. First, restart your Mac to see if it allows you to progress past the password update: Log out, sleep, wake, restart, or shut down your Mac
These steps may also help get the password updated: If Mail on your Mac keeps asking for your password
Keep us posted.
Take care.
Hello,
Thanks for the reply. However I encounter this problem om my iphone not a Mac.
Thanks
Ok
CarlAVII,
Thanks for this but restart did not do the trick. Now the 'insert the password again' button doesn't even response. I changed the password myself, nothing else was done.
greetzzz
Change password of exchange email in IOS14
