2019 Macbook Pro (Hardware) Graphical Glitches in Chrome and Electron Applications

Question

Level 1

8 points

2019 Macbook Pro (Hardware) Graphical Glitches in Chrome and Electron Applications

This issue has been posted in various places on the internet and the "turn off hardware acceleration" works but is unacceptable for me because I use hardware acceleration and applications built in electron.

Catalina: 10.15.7

MacBook Pro (16-inch, 2019) | 2.4 GHz 8-Core Intel Core i9 | 32 GB 2667 MHz DDR4 | AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB.

I am using 2 external displays at 2k resolution. I am not using the laptop as a display and it is closed on a stand. This glitch mostly happens after "sleep / awake".

It does go away in chrome by disabling hardware acceleration but that leaves my figma application unable to render.

I have tried turning off "automatic graphic switching to save power". It did nothing.

Any desktop application built in electron glitches, eg: gitkraken, teamwork/slack

Rebooting does work to fix but the issue will come back after a sleep/wake.

@apple - lets debug this together. Is it the AMD drivers? when the system sleeps does a service need to be restarted or refreshed? HELP please.

Posted on Nov 18, 2020 10:09 AM

Reply

Answer 1

HWTech

Level 9

68,408 points

Nov 18, 2020 5:53 PM in response to audetcameron

Apple is not here on these forums. We are just other regular users such as yourself. If you want official Apple support, then click the "Contact Support" link at the top right of this page. You can provide Apple product feedback here:

https://www.apple.com/feedback/

Keep in mind that the "GPU Hardware Acceleration" feature in browsers had not been enabled by default because of compatibility issues. It seems browsers still have some issues with GPU hardware acceleration. Electron apps are using the same web technology as browsers so Electron apps are using the Chromium rendering engine use by the majority of web browsers so that is why the issue affects the Electron apps as well.

https://en.wikipedia.org/wiki/Electron_(software_framework)

You should file a bug report with the developer of the apps which are having issues as that is probably your best option to resolve the issue.

Reply

Answer 2

audetcameron Author

Level 1

8 points

Nov 18, 2020 10:09 AM in response to audetcameron

Reply

2019 Macbook Pro (Hardware) Graphical Glitches in Chrome and Electron Applications

Similar questions