Hello, I bought my first Iphone 12 and i faced a problem. When anyone sends me a file (for example, docx, pdf) in facebook messenger I just cannot open it, I press on the file, but nothing happens... Maybe you have any solution?
Hello aurelijus524,
Welcome to the Apple Support Communities. It's understandable to want to be able to download files from third-party apps. We'll do what we can to help.
You may have to check the privacy settings for Facebook Messenger in Settings > Privacy > Files and Folders.
If it's not listed, try removing the app and installing it again: How to delete apps on your iPhone, iPad, and iPod touch
If you're still having issues, you'll want to reach out to the developers directly: Facebook Help Center | Facebook
Best regards.
Hello aurelijus524,
Welcome to the Apple Support Communities. It's understandable to want to be able to download files from third-party apps. We'll do what we can to help.
You may have to check the privacy settings for Facebook Messenger in Settings > Privacy > Files and Folders.
If it's not listed, try removing the app and installing it again: How to delete apps on your iPhone, iPad, and iPod touch
If you're still having issues, you'll want to reach out to the developers directly: Facebook Help Center | Facebook
Best regards.
How to open facebook messenger file?
