Orange Dot

Question

magdalena190 Author

Level 1

8 points

Orange Dot

At times my callers can’t hear me or I them. Is there something else I need to know from this happening?

iPhone 11 Pro

Posted on Nov 19, 2020 11:02 AM

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Answer 1

Nov 19, 2020 11:05 AM in response to magdalena190

Are you asking about the orange dot, which simply means that your phone’s microphone is on? It is not related to any problems you have hearing or being heard. That can be a network issue, or, if you use Wi-Fi calling the quality of your Internet connection.

Does this happen when holding the phone to your ear, or using the speaker phone, or using a wired or Bluetooth headset?

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Answer 2

magdalena190 Author

Level 1

8 points

Nov 20, 2020 8:19 AM in response to deggie

iOS update to 14.2. It’s frustrating that in a middle of a call my phone goes mute. They can’t hear me or I them. I try to go back and forth from speaker to air pods to handheld. I end up having to hang up.

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Answer 3

magdalena190 Author

Level 1

8 points

Nov 23, 2020 2:48 PM in response to magdalena190

Well powering off the phone did the trick. I successfully had two calls without having to hang up. Thanks to all that helped.

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Answer 4

Nov 20, 2020 8:22 AM in response to magdalena190

Did you try reseating your SIM card, as deggie suggested?

Here are instructions—>Remove or switch the SIM card in your iPhone or iPad - Apple Support

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Answer 5

deggie

Level 10

167,315 points

Nov 19, 2020 11:09 AM in response to magdalena190

Try reseating your SIM card.

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Answer 6

magdalena190 Author

Level 1

8 points

Nov 19, 2020 8:09 PM in response to Lawrence Finch

it happens when I’m talking on phone via air pods, speaker or by hand. All of sudden I can’t hear them or them me. Not using wifi connection. This hasn’t happened before update. No issues until now.

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