Can't see groupchat

I was added to I group chat (they told me they added me into it) but I can't see any messages from it and can't see the group chat itself. Right before this I gave someone my number and they texted me but I didn't see any text from them. They said they texted me and that they created a group chat and added me into it, but I couldn't see the text from them and can't see the group chat. I ended up getting their number and texted them instead and I can see the texts from them coming back but I still can't see the original message. All of my other messages are working fine. And I still can't see the group chat.

iPhone 6s, iOS 12

Posted on Nov 19, 2020 11:08 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2020 6:33 AM

Hello DramioneShipper,


Thanks for reaching back out to us. If you have tried the steps we gave previously and it didn't help, then we would try these next steps.


First, we recommend reaching out to your carrier to double check your account. Since you are seeing messages from the other chats though, everything could be OK there.


Next, can you have the sender create a new group chat, and then add you in to see if that helps?


Please let us know if that helps.


Cheers!


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3 replies
Question marked as Top-ranking reply

Nov 30, 2020 6:33 AM in response to DramioneShipper

Hello DramioneShipper,


Thanks for reaching back out to us. If you have tried the steps we gave previously and it didn't help, then we would try these next steps.


First, we recommend reaching out to your carrier to double check your account. Since you are seeing messages from the other chats though, everything could be OK there.


Next, can you have the sender create a new group chat, and then add you in to see if that helps?


Please let us know if that helps.


Cheers!


Nov 27, 2020 5:46 PM in response to DramioneShipper

Hello DramioneShipper,


It looks like you need some help with Messages on your iPhone. We will be happy to help.


For the group chat, do you know if they are using iPhones or if they're using other devices? The following article has some guidance on group messages, and may shed some light on things as well. To quote the article, "If you send a group message to people who are not using iMessage, then the message is sent as an MMS or SMS message. Group MMS & SMS messages appear in green text bubbles and go through your carrier instead of Apple. Also, when you send a Group SMS, all responses are sent as individual text messages and the recipients can’t see the other responses from the group. "


Send a group text message on your iPhone, iPad, or iPod touch


This article addresses messaging as a whole: If you can't send or receive messages on your iPhone, iPad, or iPod touch


You may also wish to reach out to your carrier to make sure your account looks OK on their end as well.


We hope this helps.


Cheers!

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Can't see groupchat

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