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🚫 symbol

Why does this symbol 🚫 appear in email messages? Usually next to a sender or the time stamp area.

Posted on Nov 19, 2020 11:11 AM

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Question marked as Top-ranking reply

Posted on Nov 27, 2020 6:33 PM

Thanks for the reply. I have the latest iOS 14.2

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Nov 27, 2020 5:59 PM in response to Wifeoftopher

Hello there Wifeoftopher,


Thanks for reaching out. We'd like to see how we can help with that icon showing up.


First, which version of iOS are you currently running along with which action is being performed when that icon shows up.


If this is with the built-in iOS Mail app, does this happen with multiple accounts?


Keep us posted with your findings.


Cheers.

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Nov 28, 2020 8:43 AM in response to Wifeoftopher

Hello there,


Thank you for following up with us.


Have these emails encountered any issues when sending to these specific contacts? Can you confirm that they have been delivered?


Does this happen with only one account in your Mail app? If so, is this account currently active? Which type of account is this?


With that info, we can see what that specific icon is representing with your device.


Cheers.

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