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Wrong battery capacity percentage

Hi, I've a problem with a new replaced battery on my iPhone 7 Plus, in a few days the battery capacity shown has decreased from 100% to 95% but if a connect the phone to my MacBook, using coconut battery it's says the capacity still is 99.7%.Can be an iOS 14 info issue? I'm worried because this is the second battery that I've changed in six months, with the previous battery the capacity shown was 82% but coconut said 90%, so I had replaced it because even if it were 10% in six months isn't normal, but that battery was 2 years old, so I think was chemically aged.

iPhone 7 Plus

Posted on Nov 20, 2020 4:24 AM

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Posted on Nov 20, 2020 5:50 AM

The service center lied to you. You do not have a genuine Apple battery, most likely some cheap Chinese knockoff.


Most Apple’s batteries are produced by two factories named Sunwoda and Desay They signed contract agreement with Apple company that the battery can be only supplied to Apple and cannot be sold to other companies, once sold privately ,they will be confronted with high fines and sanctions .The management of these two factories is very strict, so , there is no chance that real original and new apple battery is available in the market.


https://www.cinoparts.com/2018/09/12/the-invisible-battery-industry-is-deeper-than-your-imagination/




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Nov 20, 2020 5:50 AM in response to Roran90

The service center lied to you. You do not have a genuine Apple battery, most likely some cheap Chinese knockoff.


Most Apple’s batteries are produced by two factories named Sunwoda and Desay They signed contract agreement with Apple company that the battery can be only supplied to Apple and cannot be sold to other companies, once sold privately ,they will be confronted with high fines and sanctions .The management of these two factories is very strict, so , there is no chance that real original and new apple battery is available in the market.


https://www.cinoparts.com/2018/09/12/the-invisible-battery-industry-is-deeper-than-your-imagination/




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Nov 20, 2020 5:33 AM in response to LD150

No, I came to a service center that uses original batteries, in fact I can see capacity info, but however from coconut I checked the battery info and it is produced from Desay Corporation that is one of many companies used by Apple as batteries suppliers.

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Wrong battery capacity percentage

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