The purchase was made by accident.

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Sashka12 Author

Level 1

8 points

The purchase was made by accident.

The purchase was made by accident. May you give me my money, please. I don’t want to do it.

I played numberzilla

I played by iPhone

[Edited by Moderator]

iPhone SE, iOS 14

Posted on Nov 20, 2020 10:15 AM

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Answer 1

Best reply

mingoslkd

Community Specialist

Nov 28, 2020 3:14 PM in response to Sashka12

Greetings Sashka12!

We see you had some trouble with an accidental purchase. We are happy to help get you pointed in the right direction for getting this resolved. You will want to follow the guidance listed here: Request a refund for apps or content that you bought from Apple.

Take care!

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Answer 2

Leanne_68

Community Specialist

Dec 2, 2020 8:20 AM in response to Sashka12

Sashka12,

We appreciate you following up with us on this issue. In this case you will want to reach out to our direct support for more help. You can find them here: Get Support.

Have a great rest of your day!

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Answer 3

Sashka12 Author

Level 1

8 points

Dec 1, 2020 8:00 AM in response to mingoslkd

Good evening, I have did all what you say. In the status say “return”, but there is no money in thy my account. Only one card was linked to my account and could not be transferred to any other.

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The purchase was made by accident.

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