Cancel my subscription

I want to cancel subscription but I don’t have and there’s charge

iPhone 7, iOS 14

Posted on Nov 20, 2020 10:48 AM

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3 replies

Nov 20, 2020 12:51 PM in response to marah193

The problem is with a Microsoft Office 365 subscription that can't be charged. Since it cannot be charged, there's nothing yet to cancel.


If you downloaded Microsoft Word, Powerpoint or Excel at some point it would contain a subscription that would try to renew.


You'll need to contact Apple support directly to work this out, as you will likely be required to allow the charge to complete successfully before you can cancel it. You can then request a refund.


Go here to contact Apple Support and work out the issue: https://getsupport.apple.com/

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Cancel my subscription

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