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Level 1

4 points

Unable to update Apple ID payment information

Trying to update my payment information, go to delete the old card, and it states “unable to delete due to active account”. Please help.

[Re-Titled by Moderator]

iPhone XS Max, iOS 14

Posted on Nov 20, 2020 1:11 PM

Top-ranking reply

Level 10

684,681 points

Posted on Nov 20, 2020 2:43 PM

If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.

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