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aweless15 Author

Level 1

5 points

NBC App Video Playback Error

Hi - I get a constant video player error on my Apple TV when attempting to use the NBC app.

"Video Player Error. Unable to play video. Please try again."

This affects both live streaming and historical clips.

It used to work.

So far, I have:
Updated software to tvOS 12.2.1 (16L250)
Deinstalled & reinstalled NBC app
Signed out and logged back into my tv provider
Rebooted router
Restarted Apple TV

For elimination:

ABC streaming works fine on this Apple TV
MSNBC streaming from web browser works fine on computers/ iPads/ iPhones connected to same router.

Any ideas here? - Thx

Posted on Nov 20, 2020 4:13 PM

Top-ranking reply

rkaufmann87

Level 10

143,522 points

Posted on Nov 20, 2020 10:38 PM

Please uninstall the NBC app and then unpowered the Apple TV for a 2-3 minutes. Next, reinstall the NBC app and then retest. If the problem persists, then you either have a networking issue or there is an issue with the app itself.

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NBC App Video Playback Error

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