You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 11 will no longer take a screenshot when I press the volume and side button. Any suggestions?

My iPhone 11 will no longer take a screenshot when I press the volume and side button. Any suggestions?

iPhone 11, iOS 14

Posted on Nov 21, 2020 7:22 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2020 8:32 AM

Have you tried any troubleshooting? There are no support documents with troubleshooting steps. General user troubleshooting for the iPhone include in order, power the iPhone off and back on, if needed, then reset the iPhone (Force restart iPhone - Apple Support), then if needed restore from a backup, Restore your iPhone, iPad, or iPod touch from a backup - Apple Support and if needed restore to factory and set up as new. Restore your iPhone, iPad, or iPod to factory settings - Apple Support

3 replies
Question marked as Top-ranking reply

Nov 21, 2020 8:32 AM in response to MigNYRican

Have you tried any troubleshooting? There are no support documents with troubleshooting steps. General user troubleshooting for the iPhone include in order, power the iPhone off and back on, if needed, then reset the iPhone (Force restart iPhone - Apple Support), then if needed restore from a backup, Restore your iPhone, iPad, or iPod touch from a backup - Apple Support and if needed restore to factory and set up as new. Restore your iPhone, iPad, or iPod to factory settings - Apple Support

My iPhone 11 will no longer take a screenshot when I press the volume and side button. Any suggestions?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.