My elderly mother's iPad updated and now request passcode. She does not have access to an apple store nor does she have access to an apple computer. she lives in a rural area. suggestions?
iPad Pro 10.5-inch, Wi-Fi
Firstly, this webpage may offer some useful suggestions to try.
https://appletoolbox.com/iphone-passcode-required-ios-update-fix/
If the above proves to be unfruitful, if the Passcode is unknown or forgotten, your only remaining option is to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Firstly, this webpage may offer some useful suggestions to try.
https://appletoolbox.com/iphone-passcode-required-ios-update-fix/
If the above proves to be unfruitful, if the Passcode is unknown or forgotten, your only remaining option is to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
there is no possible way to factory reset your iPad without a computer or the password, sorry for the inconvenience
mother's iPad is locked due to update - she does not know passcode and does not have access to computer
