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ipad activation lock

i bought an ipad and it was linked to the previous persons icloud now it has an activation lock how can i get y’all to take it off

iPhone 12, iOS 14

Posted on Nov 22, 2020 11:08 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2020 11:13 AM

If you are talking about "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Nov 22, 2020 11:13 AM in response to dreeaaa38

If you are talking about "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

ipad activation lock

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