AppleId update on new iphone (XR) asks for passcode on phone no longer exists

Question

Level 1

4 points

my previous iPhone was stolen. It has been bricked. Not located not locatable. I removed from my iCloud account.

my new xr will complete appleid update because one of its steps is to enter passcode which I do try and has now failed too many times.

why is appleid continuing to see the old phone which I removed

how do I get it removed from my account

and how can I complete the id update on the new phone

thx

iPhone XR, iOS 13

Posted on Nov 23, 2020 4:24 AM

Reply

Answer 1

Level 10

685,311 points

If you see an option to reset encrypted data, several people have posted they did that, and lost little to no data.

Reply

Answer 2

Use your iPhone, iPad or iPod touch to see where you're signed in

Tap Settings > [your name], then scroll down.
Tap any device name to view that device's information, such as the device model, serial number, OS version and whether the device is trusted and can be used to receive Apple ID verification codes. The information may vary depending on the device type. You may need to answer your security questions to see device details.

Reply

Similar questions