8 Replies Latest reply: Sep 3, 2010 9:39 AM by De-votcka
sanast Level 1 Level 1 (0 points)
Hoping someone on this forum can help with an intermittent issue we are facing with several users:

We have had reports from several users that they have lost all their contacts, emails and calendar information and their phones need to totally resynchronise to restore the information.
This appears to be happening after maintenance where the Exchange server is being rebooted. We were able to reproduce the issue on a test device this week-end, but the 2 users in question were not affected this time. We have no idea why this is happening and nobody appears to have any idea why this might be happening.

Has anyone else experienced the same problem or have any ideas?

Thanks

Stephane

Iphone 3G, iPhone OS 3.1.3, Modem firmware 05.12.01