Is this Apple email address genuine or fake?

I did and they said it sounds like a phishing attempt and I should forward to the scamming department.

It didn't clarify anything to me regarding purchasing via their chat service so I am not comfortable purchasing at all.

Yes I got the email shortly after leaving the live Apple chat. But the email didn't come from an address I was expecting ie @apple.com, it came from aos_sales_quotes@email.apple.com, and the chat person didn't say this would be the case so I tried to query it, but nobody on the chat via chat or phone seems to know!

More info would be helpful. Why not?

I had questions about automatic upgrades and trading in my old phone so needed more information from chat.

yeah I didn't get any help from either Apple Chat or Apple on the phone. I give up. Will be purchasing from Carphone Warehouse instead! Thanks for your reply.