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Level 1

4 points

Face ID not working

my Face ID has stopped working

iPhone XR, iOS 14

Posted on Nov 23, 2020 12:03 PM

Top-ranking reply

Level 10

149,886 points

Posted on Nov 23, 2020 12:04 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Reset FaceID by registering your face again like the way you did it previously.

Axel F.

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