iPhone 12 Pro Max Camera Freezing/Black

Sorry to disappoint you but I have had my stock apple wallpaper since the day 1 and the camera has been crashing like crazy across all the applications including but not limited to Instagram, Snapchat, Native apple camera; so in some niche scenarios it probably might be related to changing your wallpaper excessively but in my case for example it has nothing to do with the appearance of the iOS. Also, what i have noticed is that there are tens of crash logs generated daily by the phone under Privacy - Analytics. Tens of .ips files related to camera.

Totally the same for me! I noticed it before when I was using my powerbeats pro and my camera app was open it would lag, however, last night it went nuts! I was listening to spotify and I wanted to take a quick pic so I opened the camera app and the shutter button was completely unresponsive so I tried a couple more times and just gave up, swiped back to home screen and left the phone for about 15 mins, when I picked it up again and tried to open settings nothing happened, tapped the icon a few more times, still nothing.. so I tried to close all open apps and tried again, nothing.. tried other apps.. nothing, ok, tried to reboot it... nothing! hardware buttons dont work, couldnt even lock the screen! but it pulled up siri? so asked siri to open settings, no cant do that sorry!? lol ok, left the phone for another 15 mins and tried to reboot it again, nothing.. then just held the buttons pressed for ages and it tried to call emergency services after like 5 mins, cancelled the call and tried again and it worked finally! what a mess! I am now afraid to open the camera app.. Iphone Xr FYI

My wife started receiving her new iphone12 a bout 3 weeks ago. The problem being when the photo app was opened and u would tap to take a picture, nothing would happen. The app froze. If u closed the app and reopened you had a 50/50 chance it would work. So the iphone 12 was sent back right away but the wait was 4 weeks to get a replacement. But the iphone 12 pro was available, so she opted for that. Well after receiving the iphone12 pro, the same issue was found. So she contacted them again and said to send another iphone12 ( give it a second try). The iphone12 arrived and right out of the box it froze on the photo app?? So at this point my wife made the decision to hold on the the iphone12 pro and send back the replacement she just received. ( in hopes someone would dig deeper into the phone app) At this point she said that she will continue to call and get replacements till the issue is resolved. just to much money to spend on a phone that has issues and as is apparent with others as well. hopefully a resolution will come shortly....

So I see I'm not the only one with this issue as well, I recently updated my iPhone 12 Pro Max and today I noticed my front camera was acting off on Snapchat so I tried it on Instagram and there too it just wasn't working. Finally I checked the camera app and the outer camera works just fine but the front camera just shows a blurry screen that freezes and switches back to the outer camera. I've restarted my phone twice and it's still the same issue.

I had the same problem the day after I purchased my IPhone 12 Pro. I took it back to where I purchased it and was told to do a factory reset. I did that and it seemed to work for a bit. I’ve done one or two updates since but now it happens when I take videos. Not all the time but enough to frustrate me.

my husband has the same exact phone bought on the same day and has never had that problem. I’ve never dropped it or gotten it wet. When it freezes the screen goes black then shuts down and re boots itself. It’s a pain because I’ve missed more pics and videos than I think is necessary. So you’re not alone but I’d also like a solution.

I foud the solution here: Apparently if we change several times the wallpaper, this problem appears. So the solution is to stop changing wallpapers all the time.

I had a shorcut that automatically changed the wallpaper every time I opened whatsapp. Once I stopped it, the problem has been solved.

[Link Edited by Moderator]

Hi, well I don’t think this is the problem.

I don’t change my wallpaper and my camera keeps freezing. One thing I noticed is that it freezes when I try to shoot in 16:9. And after that is just through reset.

Boy, how do I miss Steve Jobs.

hoping Apple will give me a new iPhone 12 Pro Max or the top model of the next series.

I have exactly the same problem with my iPhone 12 Pro max...that every other respond has aswell...I am onto my 1st replacement phone and it still has the same issue....Apple what are you doing about this????....you can't ignore all these people's issues.

I am now looking to trade down, maybe to an iPhone 12 or less or demand a refund...and go back to my iPhone 7...after years of using Apple products...this is the first time that it has been this way....come up with a fix Apple.

I have similar problem, tried everything and nothing.

here is a video with my problem:

https://youtu.be/FnhNif60nN8

What is the Fix for above?

Same. It happens to me almost every time I open the camera app. Black screen. Buttons work but camera doesn’t. Have to restart the phone to use the camera. 3 times today.

The same problem... black screen sometimes while opening camera app ... needs to reboot for getting normal functions .. really frustrating !

I have an iphone 12 Pro Max and have exactly the same issues. I bought it from Apple online. How do I contact a 'person' about exchanging or returning it. Is there a fix?