iPhone 12 Pro Max Camera Freezing/Black

Hello all. My iPhone 12 Pro Max’s camera freezes. For example I point it to the tv then after a few it just freezes. Like the image is frozen. So I swipe up to exit the camera app & then force close it. And I go back then it’s just black. I can still click on stuff but can’t take pics or videos. However if I scroll through Panorama, Slow Mo & Time Lapse I do see images & selfie cam works ok.

I have contacted Apple Chat & they ran a diagnostic & told me the hardware on my phone is good on their end. I’m on iOS 14.2.1 so my software is up to date. I’ve soft reset the phone multiple times. I even did an iTunes restore using a PC which was recommended by a local Apple Store but no dice. Is anyone else experiencing this issue? What’s the fix??

iPhone 12 Pro Max, iOS 14

Posted on Nov 23, 2020 7:07 PM

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92 replies

Mar 18, 2021 4:12 AM in response to cubanovsky

Totally the same for me! I noticed it before when I was using my powerbeats pro and my camera app was open it would lag, however, last night it went nuts! I was listening to spotify and I wanted to take a quick pic so I opened the camera app and the shutter button was completely unresponsive so I tried a couple more times and just gave up, swiped back to home screen and left the phone for about 15 mins, when I picked it up again and tried to open settings nothing happened, tapped the icon a few more times, still nothing.. so I tried to close all open apps and tried again, nothing.. tried other apps.. nothing, ok, tried to reboot it... nothing! hardware buttons dont work, couldnt even lock the screen! but it pulled up siri? so asked siri to open settings, no cant do that sorry!? lol ok, left the phone for another 15 mins and tried to reboot it again, nothing.. then just held the buttons pressed for ages and it tried to call emergency services after like 5 mins, cancelled the call and tried again and it worked finally! what a mess! I am now afraid to open the camera app.. Iphone Xr FYI

Mar 22, 2021 6:56 PM in response to Alvflo

I notice this too it is SO annoying. I have noticed this issue with my previous phone the iPhone 11 Pro Max. The phones will randomly stop loading videos despite me watching them all day. I have to click on the video to start it instead of it automatically playing like with the for you page on tik tok for example. My camera also does not load. I get the black screen I have to completely restart the phone. Apple has just been a pain the butt these last couple of years. Nothing seems to work correctly even turning the phone back on is an issue as when pressing the power button it have to hold and release it about three long times and within that time the apple logo flashes quickly and disappears. I decided to research this because I honestly knew I couldn’t be alone

Apr 10, 2021 5:13 PM in response to Alvflo

So I see I'm not the only one with this issue as well, I recently updated my iPhone 12 Pro Max and today I noticed my front camera was acting off on Snapchat so I tried it on Instagram and there too it just wasn't working. Finally I checked the camera app and the outer camera works just fine but the front camera just shows a blurry screen that freezes and switches back to the outer camera. I've restarted my phone twice and it's still the same issue.

Aug 18, 2021 9:28 AM in response to Alvflo

I have exactly the same problem with my iPhone 12 Pro max...that every other respond has aswell...I am onto my 1st replacement phone and it still has the same issue....Apple what are you doing about this????....you can't ignore all these people's issues.

I am now looking to trade down, maybe to an iPhone 12 or less or demand a refund...and go back to my iPhone 7...after years of using Apple products...this is the first time that it has been this way....come up with a fix Apple.

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iPhone 12 Pro Max Camera Freezing/Black

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