Cannot scan my face

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

If the above action does not resolve the Face ID issue then reset Face ID and set it up again.

Axel F.

You can have your iPhone examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support

Axel F.